How do you reconfigure a case in PROQA?

To reconfigure a case in PROQA, adding notes with a verify is the appropriate action. This process allows dispatchers to append important information or updates to the case, ensuring that all responders have access to current or revised details. Utilizing the verification notes offers a structured way to document alterations or confirmations about the situation that may affect the case handling.

In the context of dispatch systems, maintaining clear and accurate records is crucial for effective communication and decision-making, especially as situations evolve. Adding notes serves as a useful tool for tracking changes and ensuring that all team members are aware of the most up-to-date information regarding the call.

This approach is preferable over restarting the entire case entry process, which would be inefficient and could lead to loss of valuable information already captured. Additionally, contacting the support team is unnecessary for routine reconfigurations, and changing case types manually could lead to errors if not done with caution and understanding of case categories. Thus, incorporating notes into the case reflects best practices in documentation and communication within the Medical Priority Dispatch System.