If the call to queue time field is set to 12:30, when will a pre-scheduled case appear in the pending incidents?

When the call to queue time field is set to 12:30, the pre-scheduled case will appear in the pending incidents based on the time interval that corresponds to the scheduling policy or system settings in place, which typically account for lead times for incidents.

If the system is configured to allow for a certain amount of time before the actual incident is to be addressed, such as a half-hour or one-hour window for preparation and response, then the timing will result in the scheduled case being queued up just before the 12:30 activation.

If the case is pre-scheduled for a later time, it would logically appear in the system at a time that allows the dispatchers enough lead time to prepare and respond appropriately. In this scenario, if the case is set to show up at 12:30 for a call that has a standard lead time, 11:00 AM represents that designated cut-off where the incident is queued for attention ahead of the scheduled time. Each of the other times would not align correctly with standard protocol, either showing too early or too late relative to the 12:30 setting in question.

Thus, the identification of 11:00 AM indicates that this is when the pre-scheduled incident is