What is one recommended technique when communicating with a child caller?

When communicating with a child caller, one effective approach is to ask to speak to an adult if the child cannot provide the necessary information. This technique is important because children may lack the experience or vocabulary to effectively describe their situation or understand the questions being asked. Engaging with an adult can facilitate clearer communication and ensure that any emergency or medical needs are promptly addressed.

The other approaches would not be appropriate in this context. Maintaining a strict formal tone may intimidate a child, making them less likely to communicate openly. Using complex vocabulary could confuse them further, hindering their ability to respond accurately. Instructing a child to hang up if they feel confused can lead to crucial information being lost and can cause unnecessary anxiety for the child. Therefore, the recommended approach emphasizes clarity, empathy, and effective communication by involving a responsible adult when necessary.