What is the main objective of Quality Improvement?

The main objective of Quality Improvement is to enhance human performance. This focus on improving performance is crucial in any healthcare-related system, as it directly affects the quality of care provided to patients. By concentrating on human performance, organizations can identify areas where personnel may benefit from additional training, resources, or support to deliver more efficient and effective services.

Quality Improvement initiatives often involve analyzing workflows, gathering feedback, and implementing changes that empower staff to perform at their best, ultimately leading to better outcomes for patients and a more effective organization. Improving human performance is a continuous process that involves regularly assessing skills, competency, and the overall impact of the care delivered, ensuring that high standards are maintained.

While standardizing practices, providing training manuals, and increasing call volumes may have their own merits, these are not the primary focus of Quality Improvement. They could even be seen as tactics or tools employed within the broader goal of enhancing human performance, which itself is integral to achieving better quality outcomes within the healthcare system.