What should you do first if you suspect duplicate calls for the same incident?

Validating the addresses to ensure accuracy is the most appropriate first step when you suspect duplicate calls for the same incident. This action allows you to confirm whether the calls indeed pertain to the same situation by checking the location details provided. Accurate address verification helps prevent potential confusion and ensures that resources are dispatched correctly to the right location, avoiding unnecessary delays in response time.

Address validation also helps in understanding the nature and severity of the incident, as multiple calls may stem from different perspectives of the same event. If the addresses match, you can proceed with merging cases, as you are then assured that these calls relate to one ongoing situation.

While forwarding calls to a supervisor, merging cases, or seeking clarification from the caller could also be relevant steps depending on the situation, verifying the accuracy of the addresses forms the foundational action that can dictate the subsequent course of action. Ensuring the precise details of the scene will lead to a more effective and coordinated response.