Which protocol should be followed for a person presenting with pain in the shoulder or neck?

In the context of the Medical Priority Dispatch System (MPDS), the correct protocol to follow for a person presenting with pain in the shoulder or neck is Protocol 10, which specifically addresses "Cardiac Chest Pain/Discomfort." This protocol is designed to evaluate and manage patients experiencing symptoms that may indicate a cardiac event, which can include pain that radiates to the shoulder or neck.

The rationale for utilizing Protocol 10 includes ensuring a comprehensive assessment of the patient's condition, considering the potential seriousness of the symptoms, and implementing appropriate interventions. This protocol guides dispatchers and responders through the necessary steps to identify the etiology of the pain, including obtaining essential medical history and assessing risk factors related to cardiac issues.

In comparison to the other protocols mentioned, Protocol 11 deals with specific types of trauma, Protocol 33 relates to behavioral emergencies, and Protocol 3 is aimed at managing respiratory distress. These protocols do not specifically address the nuances associated with shoulder or neck pain that could be indicative of cardiac concerns, making Protocol 10 the most suitable choice in this scenario.